Adding family members

How to add parents, kids, and grandparents to your family account, with the right level of access and protection for each one.

Member types

• Family Admin — full management. You. Optionally a spouse/co-parent. We strongly recommend two Family Admins.
• Parent — can see family activity but not change settings. Useful for grandparents, nannies, or co-parents who don't want admin responsibility.
• Student (with email) — full TSNC user with their own login, vault, MFA. For kids who have email, usually 10+.
• Student (device-protected) — no login of their own; the extension just protects them on the family computer. For younger kids.

Adding a co-parent

1. 1
   Family → Members → + Add

   Pick "Parent (Family Admin)" if you want them to share full management with you.
2. 2
   Enter their email

   They'll get an invitation. The link in that email is good for 7 days.
3. 3
   They accept and set their own password

   You don't see their password — they pick it themselves. They set up their own MFA.
4. 4
   You both manage the family equally

   Either of you can add members, see alerts, and view activity. The Activity Log records who did what, so you can keep track.

Adding a kid (10+)

1. 1
   Family → Members → + Add

   Pick "Student." Enter their name, email, and birthdate (we use birthdate to default age-appropriate protections).
2. 2
   Decide if they get the invite or you do

   For older teens with their own email, send the invite to them so they go through setup themselves. For younger kids, send to your own email and walk through setup with them.
3. 3
   Help them install the browser extension

   Without the extension, TSNC's in-browser protection is off. Set it up on every browser they use.
4. 4
   Help them set up MFA

   For a kid, this can be a new concept. Use Google Authenticator or 1Password (whichever your family uses). Print the recovery codes; tape them inside their dresser.
5. 5
   Have the talk

   Tell them what TSNC does and doesn't do. Plain language. "If you click on a phishing email, this will warn you. It doesn't read your messages." Show them the Family Dashboard. Show them their own profile. Build trust.

Adding a younger kid (device-only)

For kids too young for their own email, the device-only profile gives them protection without an account. You install the TSNC extension on their browser profile (or on a shared family computer's kids' user account), and the extension protects them automatically.

1. 1
   Family → Members → + Add

   Pick "Student (device-only)."
2. 2
   Set the device(s)

   The dashboard tells you the steps to install the extension on a Chromebook's kid profile, a shared Mac with a kid user account, or a Windows kids' profile.
3. 3
   Set the protection level

   Strict (under 10), Moderate (10–13), Lenient (14+ if you choose this route over a full account). The differences are how aggressively we block versus warn, and what gets surfaced in the alerts.

Removing or transferring

When a family member moves out (kid going to college), graduates from device-only to their own account, or otherwise transitions, you have options:

• Transfer to their own account — they take their vault and profile to a separate TSNC account. Done at a 50% discount for the first 30 days, 25% for the next 60.
• Remove from family — their profile is deactivated; their vault becomes inaccessible. Use only if you're sure (e.g., a young kid where the "vault" is empty anyway).
• Convert to Parent role — if a kid grows up and stays on the family plan as an adult, you can change their role to Parent. They keep their vault and history.

FAQ