Adding family members

How to add parents, kids, and grandparents to your family account, with the right level of access and protection for each one.

🔒 thoushaltnotclick.com/family/dashboardTSNCFamily HomeMembersActivitySettingsFamily DashboardThe Ostrowski FamilyFamily MembersLucas (Parent)Family Admin94Sarah (Parent)Parent88Emma (Age 12)Student76Noah (Age 9)Student71This Week📚 Emma completed 2 lessons🎯 Noah caught a phishing test!👀 4 risky links blocked🏆 Family avg score: 82Recent ActivityEmmaCompleted lesson2h agoNoah🎯 Caught phishing simulation5h agoSarahLogged in1d agoEmmaReported suspicious email2d agoNoahEarned "Eagle Eye" badge3d ago
The Family Dashboard's Members panel — Each person has their own login, role, and trust score

Member types

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What's available today

Right now you add a family member by name, email, and relationship, and they get their own TSNC account (browser extension, training, and personal simulations). Account-less "device-only" profiles, birthdate entry, and configurable per-child protection tiers are part of the family product we're still building — the roles below describe where that's headed, but device-only and protection-level settings aren't available to configure yet.

  • Family Admin — full management. You. Optionally a spouse/co-parent. We strongly recommend two Family Admins.
  • Parent — can see family activity but not change settings. Useful for grandparents, nannies, or co-parents who don't want admin responsibility.
  • Student — a family member (typically a child) with their own login and MFA who gets the extension, training, and personal simulations.

Adding a co-parent

  1. 1
    Family → Members → + Add
    Pick "Parent (Family Admin)" if you want them to share full management with you.
  2. 2
    Enter their email
    They'll get an invitation. The link in that email is good for 7 days.
  3. 3
    They accept and set their own password
    You don't see their password — they pick it themselves. They set up their own MFA.
  4. 4
    You both manage the family equally
    Either of you can add members, see alerts, and view activity. The Activity Log records who did what, so you can keep track.
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Two admins is the right setup
We strongly suggest two Family Admins. If one of you is in a bad spot — phone dead, traveling without internet, in the hospital — the other can handle a security incident without delay. And like at school: peer review is real. If one of you is mid-emergency and clicking every settings change, the other can review and undo via the Activity Log.

Adding a kid (13+)

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Under 13? Use the parent-managed path
A child under 13 can't create their own TSNC account or accept a family invite — that's a COPPA requirement, not a TSNC choice. The steps below (their own login + MFA) are for kids 13 and up. Younger children are added by the parent as managed members — see "Adding a younger kid" below.
  1. 1
    Family → Members → + Add
    Pick "Student" and enter their name and email.
  2. 2
    Decide if they get the invite or you do
    For older teens with their own email, send the invite to them so they go through setup themselves. For younger kids, send to your own email and walk through setup with them.
  3. 3
    Help them install the browser extension
    Without the extension, TSNC's in-browser protection is off. Set it up on every browser they use.
  4. 4
    Help them set up MFA
    For a kid, this can be a new concept. Use Google Authenticator or 1Password (whichever your family uses). Print the recovery codes; tape them inside their dresser.
  5. 5
    Have the talk
    Tell them what TSNC does and doesn't do. Plain language. "If you click on a phishing email, this will warn you. It doesn't read your messages." Show them the Family Dashboard. Show them their own profile. Build trust.

Adding a younger kid (device-only) — coming soon

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On the roadmap

An account-less "device-only" profile for kids too young for their own email — where the extension protects them on a shared computer without a login, with a parent-set protection level — is part of the family product we're building, and isn't available yet. For now, a family member gets their own account (name + email), and you can walk a younger child through setup on your own email. We'll update this page when the device-only path ships.

Removing or transferring

When a family member moves out (kid going to college), graduates from device-only to their own account, or otherwise transitions, you have options:

  • Transfer to their own account — they take their profile and history to a separate TSNC account. Done at a 50% discount for the first 30 days, 25% for the next 60.
  • Remove from family — their profile is deactivated and they lose access to the family plan. Use only if you're sure.
  • Convert to Parent role — if a kid grows up and stays on the family plan as an adult, you can change their role to Parent. They keep their profile and history.

FAQ

What about a child custody situation?+
If both parents are Family Admins on the same account, divorce/separation is awkward. We don't have a built-in "split the family" feature. Your options are: one parent stays on this account, the other creates a new family account. Kids can be members of either or both. Talk to us via support if you need help — we're willing to make this work without forcing one parent to lose access during a difficult time.
Can grandparents have access?+
Yes — add them as the "Parent" role. They get a view of family activity but no admin powers. Useful for grandparents who help with childcare, especially if they're less tech-savvy and you want them to know if a kid's account got hacked.
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Family admin overview
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Monitoring kids safely